American Massage Therapy Association (AMTA) Practice Test

What is the appropriate action if a client continuously requests services outside the therapist's scope of practice?

1. Inform the client about available referral options

2. Accept the request to maintain client satisfaction

3. Redirect the conversation to focus on appropriate services

4. Cancel the client’s appointments to avoid issues

The correct answer is: Inform the client about available referral options

When a client persistently requests services that fall outside a therapist's scope of practice, the most appropriate action is to inform the client about available referral options. This response demonstrates a commitment to the client's well-being and safety by guiding them towards professionals who are qualified to address their needs. It is essential for therapists to recognize their limitations and maintain ethical standards, which helps build credibility and trust with clients. Additionally, providing referral options ensures that the client receives the care they seek while allowing the therapist to remain within their professional boundaries. This approach fosters a supportive therapeutic relationship, even when the requested services cannot be provided directly. By educating clients about other resources or specialists, the therapist shows dedication to their overall health and seeks to enhance their care experience. In contrast, accepting the request solely to maintain client satisfaction compromises professional integrity and may lead to harm. Redirecting the conversation might not fully address the client's needs, and canceling appointments could sever the therapeutic relationship without offering any solution. Thus, guiding clients to appropriate referrals is the most responsible course of action.