American Massage Therapy Association (AMTA) Practice Test

If a client openly discusses personal matters during a massage, what should you do?

1. Ignore the client and complete the massage

2. Inform the client that you cannot discuss personal matters

3. Compassionately listen to the client

4. Give the client your opinion on the matter

The correct answer is: Compassionately listen to the client

Listening compassionately to the client who discusses personal matters during a massage is the most appropriate response. This approach acknowledges the client's needs and offers a supportive environment. Providing a space for clients to share their thoughts can enhance their sense of safety and relaxation, which is critical for the therapeutic benefit of the session. By listening, you create a bond of trust, allowing the client to feel heard and understood. This connection can positively affect their experience, contributing to the overall effectiveness of the massage therapy. Engaging with the client in this manner reflects a holistic understanding of the therapeutic process, where emotional release can complement physical relief. Active listening does not mean you must engage deeply or provide professional counseling, but it's essential to validate the client's feelings and maintain professional boundaries. This enhances the therapeutic relationship while focusing on their well-being.